Customer support

For the confidence, resources, and live support you need to run and grow your business.

Submit a new case

To open a support case, please click below.

Support plan options

Plans

Standard support
Available to all View360 customers

Advanced support
Featuring Cloud High Availability, 24×7 support, and exclusive Cloud services

Enterprise support
Featuring all Advanced features, plus a Lead Engineer assigned, dedicated Virtual Private Cloud and advanced security compliance and audit services

Technical support services

  • Local Business Hours
  • 4 Designated Support Contacts
  • Onboarding Session
  • Online Case Management
  • 24x7x365 Support for Priority 1 & 2 Cases
  • Local Business Hours for All Other Cases
  • 12 Designated Support Contacts
  • Onboarding Session
  • Online Case Management
  • 24x7x365 Support for Priority 1 & 2 Cases
  • Follow-The-Sun Weekday Coverage
  • 24 Designated Support Contacts
  • Onboarding Session
  • Online Case Management
  • Lead Engineer Assigned for Proactive Guidance & Release Planning
  • Monthly Health Check Reviews