Customer support

Plans

Standard support
Available to all View360 customers

Advanced support
Featuring Cloud High Availability, 24×7 support, and exclusive Cloud services

Enterprise support
Featuring all Advanced features, plus a Lead Engineer assigned, dedicated Virtual Private Cloud and advanced security compliance and audit services

Technical support services

• Local Business Hours
• 4 Designated Support Contacts
• Onboarding Session
• Online Case Management

• 24x7x365 Support for Priority 1 & 2 Cases
• Local Business Hours for All Other Cases
• 12 Designated Support Contacts
• Onboarding Session
• Online Case Management

• 24x7x365 Support for Priority 1 & 2 Cases
• Follow-The-Sun Weekday Coverage
• 24 Designated Support Contacts
• Onboarding Session
• Online Case Management
• Lead Engineer Assigned for Proactive Guidance & Release Planning
• Monthly Health Check Reviews